Terms of Service
These terms govern your use of VoiceGifts services. Please read them carefully.
Agreement Overview
Fair Use
Use our service responsibly and respect other users and our platform.
Your Rights
You retain ownership of your content and can control how it's used.
Our Commitment
We provide reliable service and protect your privacy and data.
1. Acceptance of Terms
By accessing or using VoiceGifts services, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not use our service.
Important: These terms constitute a legally binding agreement between you and VoiceGifts Ltd.
2. Service Description
What VoiceGifts Provides
Voice Recording Platform
- • Web-based audio and video recording
- • Voice message processing and storage
- • NFC technology integration
- • Quality enhancement and optimization
Physical Products
- • Personalized greeting cards
- • NFC-enabled voice message cards
- • Custom printing and design services
- • Secure packaging and shipping
3. User Accounts & Responsibilities
Account Creation
To use certain features, you must create an account by providing:
- Accurate and current personal information
- A valid email address for communications
- Secure password and account protection
Your Responsibilities
✓ You MUST:
- • Keep your account information current
- • Protect your login credentials
- • Use the service lawfully and respectfully
- • Report any security issues immediately
- • Respect intellectual property rights
✗ You MUST NOT:
- • Share your account with others
- • Create multiple accounts
- • Use false or misleading information
- • Attempt to hack or breach security
- • Upload harmful or illegal content
4. Content & Voice Recordings
Your Voice, Your Rights
Your Ownership Rights
- • You own all your voice recordings and content
- • You control who can access your messages
- • You can delete your recordings at any time
- • We never claim ownership of your content
- • Your intellectual property remains yours
Service License to Us
- • Store and process your recordings securely
- • Embed them into your chosen products
- • Deliver them to your specified recipients
- • Provide technical support when needed
- • Backup and protect your data
Our Promise: We only use your content to provide our services. We never analyze, share, or use your voice recordings for any other purpose.
5. Prohibited Content & Conduct
The following content and activities are strictly prohibited and may result in account termination:
Prohibited Content
- Illegal, harmful, or threatening material
- Harassment, bullying, or hate speech
- Adult content or sexually explicit material
- Violence, terrorism, or extremist content
- Copyright infringement or plagiarism
Prohibited Activities
- Spamming or unsolicited communications
- Hacking, phishing, or security breaches
- Automated scraping or data harvesting
- Impersonation or identity theft
- Commercial use without authorization
6. Orders, Payments & Refunds
Order Processing
Order Acceptance
- • Orders are subject to acceptance and availability
- • We reserve the right to refuse or cancel orders
- • Confirmation email constitutes order acceptance
- • All prices are in GBP and include applicable taxes
Payment Terms
- • Payment is required before order processing
- • We accept major credit cards and PayPal
- • All payments processed securely via Stripe
- • Failed payments may result in order cancellation
Refund Policy
Due to the personalized nature of our products, refunds are limited to specific circumstances:
✓ Full Refund
- • Defective products
- • Our processing errors
- • Damaged in transit
⚠ Case by Case
- • Delayed delivery
- • Technical issues
- • Service problems
✗ No Refund
- • Change of mind
- • Customer errors
- • Used products
7. Liability & Disclaimers
Important Legal Information: Please read this section carefully as it affects your rights.
Service Availability
While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. We are not liable for temporary outages, maintenance periods, or technical issues beyond our reasonable control.
Limitation of Liability
Our total liability to you for any claims arising from these terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
User Content Responsibility
You are solely responsible for your voice recordings and content. We do not monitor, edit, or control user content and are not liable for any content shared through our platform.
8. Termination
You Can Terminate
- • Close your account at any time
- • Stop using our services
- • Request data deletion
- • Cancel active orders (if not processed)
We May Terminate
- • Violation of these terms
- • Illegal or harmful activity
- • Abuse of our platform
- • Non-payment of fees
Upon termination, you may lose access to your account and content. We recommend downloading any important data before closing your account.
9. Changes to Terms
We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices.
How We Notify You
- • Email notification to registered users
- • Website banner announcement
- • Updated "Last Modified" date
- • Account dashboard notification
Your Options
- • Continue using = acceptance
- • Stop using if you disagree
- • Contact us with concerns
- • Close account before changes take effect
10. Contact Information
Questions About These Terms?
We're here to help clarify any questions you have about these Terms of Service.
Get in Touch
Company Details
VoiceGifts Ltd
123 Innovation Street
London, SW1A 1AA
United Kingdom