Returns & Exchanges
Your satisfaction is our priority. Learn about our return policy and how we handle defective or damaged items.
Important Notice About Personalized Items
Due to the personalized nature of our voice message cards, we cannot accept returns for change of mind. Each card is custom-made with your unique voice recording and personal details, making them non-returnable under normal circumstances.
When We Accept Returns
Defective Products
- NFC chip not working properly
- Voice message not playing
- Audio quality issues
- Card functionality problems
Full replacement or refund guaranteed
Damaged in Transit
- Bent or crushed cards
- Water damage to packaging
- Missing items from order
- Packaging completely damaged
Photos required for damage claims
Our Mistake
- Wrong card design sent
- Incorrect voice message
- Wrong quantity delivered
- Production error on our part
We'll make it right immediately
How to Return an Item
Step-by-Step Process
Contact Us
Email us within 7 days of delivery with your order number and photos if applicable.
Get Authorization
We'll review your case and provide a Return Authorization Number (RAN) if approved.
Package & Send
Securely package the item with your RAN and send to our returns address.
Resolution
We'll process your return within 3-5 business days and send replacement or refund.
Important Information
Time Limit
Returns must be reported within 7 days of delivery
Condition
Items must be in original condition with all components
Return Shipping
We provide prepaid labels for defective/damaged items
Refund Processing
3-5 business days after we receive the returned item
Our team is here to help make returns as easy as possible
Refund Information
Full Refunds
Defective Products
100% refund including original shipping costs
Our Mistakes
Full refund plus return shipping compensation
Damaged in Transit
Complete refund with insurance claim handling
Refund Timeline
Refunds are processed to your original payment method
Need to Return Something?
Our customer service team is ready to help you with any return or exchange needs. We're committed to making this process as smooth as possible.