Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Privacy at VoiceGifts
Data Protection
We use industry-standard encryption and security measures to protect your data.
Your Control
You have full control over your personal data and voice recordings.
No Sharing
We never sell or share your personal information with third parties.
1. Information We Collect
Personal Information
When you use our services, we may collect:
- Contact Details: Name, email address, phone number, and mailing address
- Order Information: Purchase history, shipping preferences, and payment details
- Voice Recordings: Audio and video messages you create for your gifts
- Device Information: Browser type, device model, and operating system
Automatically Collected Data
We automatically collect certain information to improve our services:
- Usage Analytics: Pages visited, time spent, and feature usage
- Technical Data: IP address, browser settings, and connection information
- Cookies: Small files to remember your preferences and improve experience
2. How We Use Your Information
Order Processing
- • Process and fulfill your orders
- • Create personalized voice message cards
- • Handle shipping and delivery
- • Provide customer support
- • Send order confirmations and updates
Service Improvement
- • Improve website functionality
- • Analyze usage patterns
- • Develop new features
- • Troubleshoot technical issues
- • Enhance user experience
Communication
- • Send important account updates
- • Respond to customer inquiries
- • Share promotional offers (with consent)
- • Newsletter and product updates
- • Security and policy notifications
Legal Compliance
- • Comply with legal obligations
- • Prevent fraud and abuse
- • Protect user safety and security
- • Resolve disputes and claims
- • Maintain business records
3. Voice Recording Privacy
Special Protection for Voice Data
Your voice recordings are treated with the highest level of privacy protection:
- Encryption: All voice recordings are encrypted both in transit and at rest
- Access Control: Only you and your gift recipients can access your recordings
- No Analysis: We do not analyze, transcribe, or use your voice content for any purpose
- Your Control: You can request deletion of your recordings at any time
4. Information Sharing
We Do NOT Sell Your Data
VoiceGifts never sells, rents, or trades your personal information to third parties for marketing purposes.
Limited Sharing for Service Delivery
We only share information with trusted partners when necessary:
Service Providers
- • Payment processors (Stripe)
- • Shipping companies (Royal Mail, etc.)
- • Cloud storage providers
- • Email service providers
Legal Requirements
- • Court orders or legal processes
- • Government investigations
- • Protection of our legal rights
- • Prevention of fraud or abuse
5. Your Rights & Controls
Access & Transparency
- • View all data we have about you
- • Download your personal information
- • Understand how we use your data
- • Review your voice recordings
Update & Correct
- • Update your account information
- • Correct inaccurate data
- • Change communication preferences
- • Modify privacy settings
Delete & Remove
- • Delete your account completely
- • Remove specific voice recordings
- • Clear browsing data and cookies
- • Request data erasure
Limit & Object
- • Opt out of marketing emails
- • Restrict data processing
- • Object to automated decisions
- • Limit cookie usage
To exercise your rights: Contact us at privacy@voicegifts.co.uk or through your account settings. We'll respond within 30 days.
6. Data Security
Multi-Layer Security Protection
Encryption
256-bit SSL encryption for all data transmission and storage
Secure Servers
Protected data centers with 24/7 monitoring and access control
Regular Audits
Third-party security assessments and compliance reviews
7. Contact & Questions
Privacy Questions?
If you have any questions about this Privacy Policy or how we handle your data, we're here to help.
Contact Information
London, SW1A 1AA
United Kingdom